Welcome
House standards
Dress, tone, and table craft that define Harbor House.
House standards keep Harbor House consistent across shifts, seasons, and staff. Memorize the essentials; ask a manager when something feels ambiguous.
Appearance
| Item | Standard | Notes |
|---|---|---|
| Uniform | Charcoal apron, white shirt | No logos |
| Hair | Neat and secured | Hairnet in kitchen |
| Jewelry | Wedding band only | Safety first |
| Fragrance | None | Allergies |
Tone of voice
- Use guest names after introductions.
- Offer choices; never pressure.
- Thank every guest when they leave.
Tip
If you are unsure, choose the warmer option. Cold efficiency is not our brand.
Phone policy
Personal phones stay in lockers during service. Managers may approve emergency exceptions.