Operations
Safety
Exits, emergencies, and calm under pressure.
Safety protects guests and staff alike. Know exits, extinguishers, and who to call before you need them.
Photo by CHUTTERSNAP on Unsplash.
Emergency contacts
| Situation | Action | Contact |
|---|---|---|
| Medical | Call emergency services | Manager on duty |
| Fire | Evacuate via marked exits | Fire department |
| Power loss | Use lantern kits | Facilities |
| Severe weather | Move guests inland | Manager on duty |
Kitchen alerts
- Wet floor signs go out immediately after spills.
- Report damaged glassware; never serve from cracked pieces.
- Know the location of the first-aid kit behind the bar.
Danger
In a fire, guests leave first. Staff sweep rooms only if it is safe.
Remember
Composure calms a room faster than volume.