Guest Experience
Reservations
Book, confirm, and seat guests without friction.
Reservations protect the dining room rhythm. Confirm details, note allergies, and never double-book the parlor without manager approval.
Photo by Brooke Lark on Unsplash.
Booking checklist
- Party size and preferred sitting time
- Allergies and accessibility needs
- Occasion notes (anniversary, business)
- Confirmation sent the day before
Walk-ins
Seat walk-ins when a table will clear within fifteen minutes. Offer the bar parlor while they wait.
Warning
Never promise a table time you cannot keep. Honesty preserves trust better than optimism.